Define what is covered
We inventory the theme, plugins, licenses, forms and connected services. The agreement sets out interventions, frequency and how issues are reported. Fixing a fault and adding a feature are treated as separate requirements.
Prepare updates and checks
Significant changes can be reviewed on a test copy before reaching the public site. Backups and key journeys, such as enquiries, login or ordering, support the checks. A rollback process is defined according to the infrastructure.
Plan future improvements
New services, languages and integrations may change the website structure. Maintenance helps organize and prioritize needs. New features and response arrangements follow the agreed proposal rather than an unlimited commitment.